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Who's Who in IT SupportThe provision of the Unix and Mac computing infrastructure
to the entire Department is the responsibility of the "Computing Support
Office" of SCI-S.
| Name | Area of responsibility | Office |
Telephonenumber | Photo |
|---|
| Gunter Thorner | Science RSSD IT Manager, service overview
Overall security of all RSSD computer systems
RSSD email infrastructure, mailing-lists, and support
Apple Mac workstation and laptop environment, and user support
Apple Mac server environment, and services support
Sun Solaris server environment, and services support
Network and security administration
| Db177 | +31 (0)71 565 4218 |  | | Richard Turner | Sun Solaris server environment, and services support
Sun Solaris workstation environment, and user support
Linux server environment, and services support
Linux workstation environment, and user support
Monitoring and server automation administration
Network and security administration
General application maintenance, and user support
CAA project server infrastructure management
CAA project Netvault tape backups and data archive management
| Db105 | +31 (0)71 565 5042 | | | Amanda Grunes | Sun Solaris server environment, and services support
Sun Solaris workstation environment, and user support
Linux server environment, and services support
Linux workstation environment, and user support
RSSD email infrastructure, mailing-lists, and support
Sun EBS tape backups and data archive management
General application maintenance, and user support
| Db105 | +31 (0)71 565 3708 | | | Martin Bremer | Web portal development & user support
Web Application integration
Livelink administration & user support
Planck IDIS software development and support
MySQL Administration
| Db151 | +31 (0)71 565 4351 | | | Rob Zondag | Web portal development & user support
Web Application integration
Oracle administration
MySQL Administration
| Db151 | +31 (0)71 565 5784 | | | Rod Bailey | Web portal development & user support at ESAC
Web Application integration
| B068 | +34 91 8131 302 | |
PC/Windows support is provided by SCI-MT.
| Name | Area of responsibility | Office |
Telephonenumber | Photo |
|---|
| Simon Laird | Science Helpdesk Team Leader
Desktop and laptop deployment, and user support
Windows/PC environment, and user support
Windows server administration
Apple Mac workstation and laptop environment, and user support
| Ba105 | +31 (0)71 565 5110 | | | Nic Politakis | Desktop and laptop deployment, and user support
Windows/PC environment, and user support
Windows server administration
Printer service and queue administration
Apple Mac workstation and laptop environment, and user support
| Ba105 | +31 (0)71 565 4495 | | | Ali Khan | Desktop and laptop deployment, and user support
Windows/PC environment, and user support
Printer service and queue administration
General shared printer maintenance
| Ba105 | +31 (0)71 565 4377 | | | Roger Gale | Desktop and laptop deployment, and user support
Windows/PC environment, and user support
General shared printer maintenance
| Ba105 | +31 (0)71 565 3735 | | | Ian Finlay | Lotus Domino server administration
Lotus Notes applications, & user support
| Ba105 | 53077 | |
Notes: The above contact persons will generally be available during
normal ESTEC working hours, but in some cases work part-time, often 80% only.
In those cases, staff will have colleagues who can generally cover all tasks.
If case of exceptional absence, they will notify the Department in advance
of a replacement contact point to cover the period of their absence.
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