Troubleshooting the ERCSC Java client

To run the PLA your web browser must be Java compliant (Java version 1.5.x or higher is required for running the PLA), if not please install the latest Java following the instructions provided here.

In case of problem, and to make sure that you are using the latest version of our software, please clean your Java Web Start cache (see below) and run the application again. If the problem persists, please open a web browser (Internet Explorer, Mozilla Firefox, Safari, ...) and send us the output from this page (which lists your configuration) along with the description of your problem. If the problem is related to data searching, it will be very helpful if you include the contents of your Log Console, which you'll find at the bottom of the ERCSC window, when you contact us.

How to clean your Java Web Start cache:

• On Windows
  1. Click on the "Start" icon in the lower left hand corner of your screen, followed by clicking on the "Run" menu choice.
  2. In the run box, type "javaws -viewer" (w/o the quotes) and hit "Enter".
  3. Select all the entries and then click on the "Remove Selected Applications/Items/Entries" button/icon.
• On Linux
  1. Find out what version of Java you are running by and typing in "java -version" at the command line (w/o the quotes).
  2. Type in the command "$JAVA_HOME/jre/javaws/javaws" or "$JAVA_HOME/jre/javaws/javaws -viewer" on the command line if your Java version is 1.5 or 1.6 respectively.
  3. Select all the entries and then click on the "Remove Selected Applications/Items/Entries" button/icon.
• On Mac OS X
  1. Find out what version of Java you are using by running "Applications/Utilities/Terminal" and typing in "java -version" at the command line (w/o the quotes).
  2. Type in the command "javaws" or "javaws -viewer" on the command line if your Java version is 1.5 or 1.6 respectively.
  3. Select all the entries and then click on the "Remove Selected Applications/Items/Entries" button/icon.

On Windows: Trouble with Java WebStart and Comodo Firewall

When trying to launch the archive interface, Java WebStart may return the error “splash recv failed”. Solution: Add Java WebStart to the list of authorized applications in the Comodo Firewall.

On Windows: data files are corrupted

A default setting must be changed on the WinZip compression utility. The default setting may corrupt data, while data is being unzipped. Solution: Open WinZip Classic. Select Options > Configuration, and click the Miscellaneous tab. Uncheck the 'TAR file smart CR/LF conversion' box. The box will remain unchecked until it is checked again, or WinZip is reinstalled. Unzip and import the data.

Last modification: 21 Mar 2013.